Privacy Policy

Calloway Diagnostic Solutions, LLC | Effective Date: October 2026

1. Information We Collect

Calloway Diagnostic Solutions, LLC ("we," "us," or "our") collects personal information that you voluntarily provide to us when requesting mobile automotive, agricultural, or heavy equipment diagnostic and repair services. This information includes:

• Contact Information: First and last name, phone number, and email address.
• Service Details: Physical location/address where mobile service is requested, vehicle or equipment year, make, model, and detailed issue descriptions provided via online forms.
• Payment Information: Billing details collected securely through third-party payment processors (e.g., Stripe, Zelle, Cash). We do not store raw credit card numbers on our servers.

2. Automated Data Collection & Analytics

When you navigate our website (`callowaydiagnosticsolutions.com`), we use standard automated tracking technologies to collect non-personally identifiable information regarding your visit, including:

• Google Analytics (GA4): Collects device type, browser information, pages visited, session duration, referral source, and interactions (such as phone call button taps recorded as custom conversion events).
• Meta Pixel / Facebook Tracking: Tracks ad clicks and campaign performance to optimize digital marketing effectiveness and target relevant audience demographics.
• Cookies & Local Storage: Small text files placed on your device to ensure basic site functionality, improve loading times, and track marketing attribution.

3. How We Use Your Information

We use the information collected solely for business operations, including:

• Dispatching mobile technicians to your specified location to perform authorized diagnostic or repair work.
• Communicating with you regarding appointment scheduling, estimates, parts availability, and invoices.
• Processing pre-paid dispatch fees and final service payments.
• Analyzing ad performance, measuring campaign conversion quality, and improving website performance.

4. Mobile / SMS Communication Policy

If you provide your phone number to request service or schedule an appointment, we may send text messages or call you regarding your service request. No mobile information or opt-in consent data will be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. All text messaging and phone communication is strictly operational.

5. Information Sharing with Third-Party Vendors

We do not sell, trade, or rent your personal data to any third-party marketers. We only share necessary data with trusted third-party service providers who assist us in operating our business under strict confidentiality agreements:

• Form Processing: Formspree (used to transmit web form submissions securely to our email).
• Payment Processing: Stripe (processes electronic payments securely in compliance with PCI-DSS standards).
• Advertising & Analytics: Google Analytics and Meta (Facebook) for ad performance measurement.

6. Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access. We retain personal service records only as long as necessary to comply with legal obligations, fulfill warranty commitments, and resolve disputes.

7. Your Privacy Rights & Opt-Out Options

You have the right to request access to or deletion of the personal information we hold about you. You may also disable cookies through your browser settings or opt out of personalized ad targeting via Google's and Meta's ad settings.

8. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Calloway Diagnostic Solutions, LLC
Email: info@callowaydiagnosticsolutions.com
Phone: (859) 750-7974
Website: callowaydiagnosticsolutions.com